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Post by wasowerby on Sept 28, 2010 3:51:32 GMT -5
When will we see an update for Delphi XE?
Regards...Andrew
(with subscription!)
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Post by wasowerby on Oct 5, 2010 3:21:52 GMT -5
Can I have a response please. I pay an annual subscription in order to get support if I need it!!
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Post by jhersant on Oct 6, 2010 1:10:11 GMT -5
Don't expect any answer.
I have personaly given up: Good product (fortunately) but no support and no customer-care at all. I have simply dropped the annual susbscription. I have asked several times an update just to also have for a clean Delphi2010 install, and did not even get that. Come on...
Subscription for what anyway?
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Post by wasowerby on Oct 11, 2010 3:26:23 GMT -5
I guess I'll have to do the same. Come on Kevin, we paid a not inconsiderable subscription fee and not only do you not provide timely upgrades but you don't even have the courtesy to provide a response to our questions/concerns! Are you still in business or not?
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Post by wasowerby on Oct 24, 2010 6:05:57 GMT -5
Are you still in business or not? Do we get ANYTHING for our annual subscription? This lack of response is incredibly irritating!
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Post by jhersant on Nov 10, 2010 5:31:04 GMT -5
I have personnaly dropped our annual subscription very recently. All of my (simple) requests regarding updated installation packages have simply been ignored.
It is just the logical consequence and I refuse to waste money anymore.
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Post by wasowerby on Nov 10, 2010 7:12:16 GMT -5
Agreed. This, from the Home page, is very amusing:
Why Subscriptions?
Subscriptions allow us to aggressively update VCLZip with new features. Under the normal model, you would be charged only for major upgrades. This causes a situation where we can’t provide new feature updates at a fast rate because people don’t want to pay for upgrades that often. By using subscriptions we can provide major updates as often as possible throughout the year and you never pay more than the renewal rate (which is even lower than the original price of VCLZip) once a year
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Post by wasowerby on Dec 4, 2010 18:12:03 GMT -5
Come on Kevin. Please show some loyalty to your customers who have supported you all these years with regular subscription payments!
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